How to contact Airbnb

How to Contact Airbnb

Curious about how to get in touch with Airbnb’s customer care and get your problem fixed as quickly as possible? You will find a comprehensive list of Airbnb support contact information below, which you may use to receive the assistance you want.

However, it is also conceivable that every presenter, at some point in their careers, will be confronted with an issue of a more severe kind. When anything like this occurs, your best and most efficient choice is to get in touch with Airbnb’s customer support team immediately.

We have compiled a detailed Airbnb customer service guide to ensure that there is no room for misunderstanding. This informational guide is a fact sheet that includes all of the pertinent details on how to get in touch with Airbnb.

How to Contact Airbnb Via Their Website

The Airbnb Support Team may mostly be reached via the use of their website.

After you have successfully logged in, go to the Help Center and then scroll down until you see the Contact Us option.

To ensure that your message is sent to the appropriate division, the prompt will ask you to summarise the nature of your concern in a few phrases. You may also engage in real-time conversation with professionals from customer support by using the live chat feature, which is available to you.

How to Contact Airbnb by Phone

When they have a problem, customers and visitors will typically look for direct phone lines to contact the business. It is more probable that calling Airbnb over the phone will address the problem more quickly than via the digital way. Email isn’t always the fastest method to get in touch with someone since business email boxes are always being flooded with requests and enquiries.

By April 2022, Airbnb will have 20 offices dispersed across all five continents, each of which will have its own and distinct phone number. When communicating with Airbnb’s customer care, always use a number that has been previously verified.

Here are some pointers on how to interact with a customer support representative:

  • Check with your service provider to see how much a long-distance call will cost you before making the call.
  • Take notes while the call is in progress. If you need to contact customer support more than once, you won’t be connected with the same representative each time. Because of this, having notes on hand may be a real lifesaver.
  • If the customer care number for your nation isn’t toll-free, the number for the region in which you live is the one you should contact instead.

The number 1-855-424-7262 is the greatest toll-free customer support phone number for those living in the United States. Additionally, it may be accessed at any time of the day or night.

There is also a number that may be called, which is (415) 800-5959. (San Francisco). The following is a complete listing of all of Airbnb’s international phone numbers:

  • Australia +61 2 8520 3333
  • Brazil +55 21 3958-5800
  • Canada +1-855-424-7262
  • China +86 10 5904 5310 OR 400 890 0309 (shared-cost)
  • France +33 (0) 1 84 88 40 00
  • Germany +49 30 30 80 83 80 OR +49(0)40 609 464 444
  • Ireland +353 1 697 1831
  • South Korea +82 2 6022 2499 OR +82 808 220 230 (toll-free)
  • Spain +34 91 123 45 67
  • UK +44 203 318 1111
  • USA +1-415-800-5959 (San Francisco) OR +1-855-424-7262 (toll-free).

What Can’t Be Resolved by Phone with Airbnb?

It’s possible that calling Airbnb’s customer assistance via phone is the fastest approach, however, certain transactions can’t be done over the phone. However, before we go into it, let’s talk about things that can be resolved over the phone:

  • Questions about bookings on Airbnb and how to cancel reservations
  • Concerning the reporting of problems with reservations
  • Requesting a full or partial refund
  • Making formal complaints
  • Assisting hosts who are experiencing issues with their guests
  • Inquiries concerning credit or debit charges

There may be certain concerns or stages that need more discussion. To be more specific, you could be required to scan and submit certain papers to make a claim or be paid.

Customer service won’t be able to help resolve a disagreement between guests and hosts if the situation isn’t caused by a breach of one of Airbnb’s regulations. Because of this, they won’t be allowed to provide a refund or give any other form of compensation to the customer. Instead, in the absence of support from Airbnb, owners and guests will be responsible for finding a solution to the problem on their own.

How to Contact Airbnb Support by Email

Some people find that communicating with customer service by email is the most convenient option. This alternative is more appealing than others due to the absence of a service fee. While you may have to wait longer for a response, at least you won’t have to worry about whether or not you’ll be charged for the expense of a long-distance call.

You may get in touch with the business at any one of the following three addresses:

Aisling Hassel, the global head of customer experience, may also be reached at

In conclusion, the following is the email address that you may use to get in touch with Brian Chesky, the CEO of Airbnb if you ever find it necessary to do so:

It is important to keep in mind, however, that the corporation often answers emails within a few days of receiving them. If you want an immediate response to your question, you should probably call them instead of sending an email.

How to Contact Airbnb Customer Service Using Social Media

Many businesses have begun actively interacting with clients on social media networks in recent years as a result of their steadily growing popularity. The most popular channels are Twitter, Instagram, and Facebook. Here are those that Airbnb is in charge of:

Because of the tremendous level of interaction on the platform, Airbnb is very active on Twitter. If you demand a response from the organisation on time, your best chance is to get in touch with them using Twitter. This is the procedure to follow:

  • Launch your Twitter client and sign in.
  • Try searching for the handle @airbnbhelp inside the search box.
  • Launch the drop-down menu that is located in the blue box next to the Follow button.
  • Select the option to send a direct message to the recipient.
  • Simply type in your inquiries or concerns, and you should get a response within the next ten to fifteen minutes.
  • If more of your personal information is required, please provide it.

Seeking Help on Hosting Forums and Groups

If your issue does not need intervention from Airbnb directly, another fantastic option is to search for answers via hosting forums and Facebook groups. Because of the sense of community that it exudes, this might be an excellent source of knowledge.

A good number of hosts and property managers are more than happy to talk about their experiences and provide pointers and guidance to guests. If you do a fast search on Google, you will discover a large selection of different forums to choose from. The following are two of the most well-known forums in the community of Airbnb hosts and property managers:

Additionally, there are many other groups on Facebook, each of which has thousands of members. Because of the high level of activity in both forums and groups, it is quite probable that you will get an instant answer from a member.

However, before publishing anything in any online community, whether it be a group or a forum, make sure you read the rules first. Certain ones call for a certain question format, which all users are expected to follow. Otherwise, your post runs the risk of being removed.

Discover the list of useful forums and blogs for Airbnb owners.


The idea that hosts will sooner rather than later be required to communicate with Airbnb’s customer service is something that is common knowledge among hosts. The list of possible problems is enormous, and it includes anything from reporting concerns with visitors to answering simple questions about accounts. To everyone’s good fortune, Airbnb has furnished its community with a comprehensive selection of contact channels, which enables questions to be resolved as rapidly as is humanly feasible. You only need to be sure to follow these instructions on how to contact Airbnb, and then everything will be in order.