Airbnb Review Management Overview
In the Airbnb rental management industry Reviews reflect your overall performance level and demonstrate how well you rank in the eyes of your guests.
Based on reviews you can quickly understand the effectiveness of your team and their performance in different areas of your Airbnb business: guest communication, customer satisfaction, response rate, cleanliness level, etc.
Airbnb Reviews Metrics
Hosty’s Review Management Tool allows you to organize all incoming and outgoing reviews in a single dashboard. You will now be able to view detailed metrics of your performance for the entire rental portfolio with a breakdown by accuracy, location, communication, check-in, and value. In addition, you can see percentage breakdown for 5-star, 4-star, 3-star, 2-star, and 1-star reviews. If your goal is to achieve a Superhost status, remember that you need to get a rating of at least 80% of 5-star reviews.
You can reply to public reviews and leave reviews for your guests manually or by setting up an Auto-Review feature. At any time you can easily switch between Auto and Manual Review modes for any chosen reservation.
Airbnb Reviews Filters
With Hosty’s Airbnb Review Management Tool, you can filter the entire list based on the type of review (e.g. negative review, awaiting review), listing name, account name, and team member.
Auto and Manual Review modes for any chosen reservations.
Overall review performance of your Airbnb portfolio with keys stats breakdown
Easily turn off Auto-Review feature for any of the reservations and review guests manually
Stay on top of timelines for writing Airbnb reviews