• Airbnb Automation

With Hosty’s Airbnb Automation capabilities, you can streamline your most repetitive tasks that take up your time.

As an Airbnb Entrepreneur, your time is money. Make each second of your day count and stay on top of Airbnb business operations with Hosty’s intuitive Automation Tools. Automate anything from Airbnb guest replies and listing prices to check-in instructions and guest reviews. Put the time-consuming tasks of staying up to date with your guests on auto-pilot.

AutoMessage

Use our intuitive system to create and save a sequence of customized guests messages. Plan and send messages to guests at any stage before, during, or after their stay. Choose the trigger, time, day, or delivery method and Hosty will do the rest. Now you can always reach your guests when needed.

Dynamic Variables

Personalized Airbnb messages improve guest satisfaction and ease of communication. Hosty allows you to use dynamic variables to customize your messages. Include guest name, check-in date or personalized greeting. You can even create your own custom variables that enable you to add reservation details or specific listing information into your templates. Personalized messages go a long way!

AutoReply

Having a high response rate is crucial in order to be a successful Airbnb entrepreneur. Whether you manage 5 properties or 55, you can send instant replies as soon as you receive a property inquiry. Establish an immediate rapport with guests and maintain your response rate on Airbnb.

AutoMessage 1
AutoMessage Front

What are the benefits of AutoMessage?

  • The biggest benefit of using AutoMessage is the amount of time you save on repetitive tasks of sending messages like welcome notes, check-in instructions, neighbourhood guide and many others. Just writing these messages over and over for each new guest can take up hours of your time.
  • By automating this process you eliminate the most common error of simply forgetting to reply to guests in time. AutoMessage feature allows you to set up specific rules for sending the message based on different triggers while also gives you an option of sending message at a specific time. For example, sending Welcome Message at confirmed booking or sending a Check Out reminder at 9am on the check out date. Such flexibility in AutoMessage settings offers you a unique opportunity to forecast and address a wide range of potential scenarios.
  • In case of last-minute booking, this Airbnb automation permits instant message to go out. For example, if your AutoMessage is set to be triggered 1 day before the check-in, you can specify for the message to be sent out immediately in case the booking occurred last-minute (i.e. on the day of check in).
  • Another important benefit is the ability to create AutoMessage for single listing, for all of your listings or for multiple listings. With this customization you don’t have to manually create message templates for each of your listings.
  • Hosty’s AutoMessage feature has many triggers to cover a wide range of potential scenarios: Booking Confirmation, Cancellation, Alteration, Check-in, Check-out and Inquiry. With so many options to choose from you can set up AutoMessage to reach your guests when needed.
  • We have really thought through this Airbnb automation and created a long list of ‘variables’ to personalize your AutoMessage. Remember that guests always prefer to communicate with a real person.

How to use AutoMessage?

  • Create a title for your Airbnb automation.
  • Choose between Scheduled Airbnb automation or Specific Time.
  • If you’ve selected “Scheduled” Airbnb automation, the next step is to define the time when this automation will be activated and to select the “Trigger”.
  • If you’ve selected “Specific Time” automation, you can choose between Check-in or Check-out dates and the time for when Airbnb automation will be activated.
  • Choose one or multiple listings for which this AutoMessage will be activated.
  • Next step is to compose your message and personalize it using variables from the menu.
  • Enable this AutoMessage by turning on the toggle and save it.

Example 1: Creating an AutoMessage to go out at a specific time

When you decide to set up an AutoMessage using Hosty you first need to decide how the message will be triggered. If you require for the AutoMessage to go out at a specific time this example describes the required steps.

  • Choose “Automation” feature from the menu and select “Add AutoMessage”.
  • Come up with a Title for your AutoMessage.
  • Next, choose the tab “Specific Time” to confirm that you wish your AutoMessage to go out at certain time.
  • Now select either the “Check-in” or “Check-out” date when the AutoMessage will be sent out.
  • Choose specific time for AutoMessage to go out.
  • Compose your AutoMessage and use “Variables” from the available menu to personalize it.
  • Choose one, multiple or all listings for which this AutoMessage is to be activated.
  • Finally, don’t forget to “Enable” and “Save” your settings and you are all done!

Example 2: Creating an AutoMessage that will go out based on selected trigger

Another available option is to set up an AutoMessage that will be triggered by a specific event.

  • Choose “Automation” feature from the menu and select “Add AutoMessage”.
  • Create “Title” for your AutoMessage.
  • Choose the tab “Schedule”.
  • From the drop down menu select the “Trigger” that will activate your AutoMessage.
  • Under “Schedule” option select desired time combination to work with the Trigger.
  • Now, compose your AutoMessage and use “Variables” from the available menu to personalize it.
  • Select listings from the menu for which this AutoMessage is to be activated.
  • “Enable” and “Save” your settings to complete the process!

AutoPricing

Use this powerful Airbnb Automation to create customized pricing rules that will guarantee maximized profits and higher occupancy for all of your listings. Hosty’s AutoPricing tool will help you to make sure that your calendar is always booked. Reduce gaps and vacant days with optimized nightly rates that you set according to your rules.

What are the Benefits of AutoPricing?

  • This Airbnb Automation allows you to minimize routine tasks of monitoring your calendar for vacancies and manually reducing the prices to fill those days.
  • Hosty’s AutoPricing allows you to create custom algorithms for price change for any desired time period (from a few days to weeks or even months in advance).
  • Airbnb Automation allows you to change prices for a specific period of time as well as for individual gaps of vacant days within that period. For example, for gaps of 4 days or less dropping the price by 10% and for gaps of 2 days or less dropping it by 20%.
  • Hosty’s AutoPricing tool allows you to easily switch between percentage and dollar amount by which the prices are to be increased or decreased.
  • It even allows you to exclude weekends from the AutoPricing equation altogether.
  • You can easily set up AutoPricing rules for individual listings, for multiple or even for all of your listings.
  • Once the AutoPricing is set up, the days for which this Airbnb automation has been activated will be highlighted in orange on your calendar.
  • Lastly, Hosty allows a great deal of customization for turning off AutoPricing rules for the entire period or for individual days directly from your calendar.
AutoPricing

How to use AutoPricing?

  • Begin with the title for this Airbnb automation, then select the starting date (any date from present and into the future) and the time period for Hosty to scan your calendar ahead and apply defined pricing rules.
  • Next, set up one or multiple Gap Conditions for additional rules to be applied to specific gaps of vacant days (1-5 days). If you chose “any condition”, the “action” will be applied to the entire period defined under “days ahead”. You can also exclude weekends, if you don’t wish for the price automation to affect them.
  • AutoPricing can be easily modified, turned off for the entire period or for any specific dates within that period directly from your calendar.
  • Finally, you can assign as many of your listings to each AutoPricing period as you need.

Example 1: Setting up AutoPrice to lower prices by 10% one week ahead of time

You wish to create automation whereas starting from March 15 your prices for specific listing(s) are to be lowered by 10% for all vacant days 1 week ahead of time except for weekends.

  1. Choose “Automation” feature from the menu and select “Add AutoPrice”.
  2. Select starting date: March 15.
  3. Choose for how many days ahead from the selected starting date this automation will be activated: 7 days.
  4. Add Gap Condition: choose “Any condition”, select action to “Lower price” by “10%” and check the box “Exclude weekends”.
  5. Select for which of your listings from the “assign to listings” column to apply this AutoPricing rule.
  6. Activate the toggle at the top panel to “Enable” and click “Save Changes”.
  7. Result: Hosty will scan your calendar for the selected listing 7 days ahead (March 15 – 21) and lower prices for each vacant day by 10% except for weekends.

Example 2: Setting up AutoPrice to lower prices by 20% for any gaps of 2 days or less, one week ahead of time

You wish to create additional Airbnb automation rule whereas your prices are to be lowered by 20% for all vacant days 1 week ahead of time for gaps of 2 days or less excluding weekends.

  1. Leave settings unchanged as per the above Example 1 and click on “New Gap Condition”.
  2. Choose 2 days under the “If Gap equals or less than” drop down menu, select action to “Lower price” by “20%” and check the box “Exclude weekends”.

Result: Hosty will scan your calendar for the selected listing(s) 7 days ahead (March 15 – 21) and lower prices for any gap of 2 or less vacant days by 20% except for weekends.

AutoReview

AutoReview

Your guests are more likely to leave you a positive review if you do the same for them. Use Hosty’s time-saving AutoReview feature to automatically leave personalized reviews for your guests. No need to write similar reviews over and over again. Just set a few templates and let Hosty do the work for you. Need to turn off this Airbnb Automation and write manual review for a particular guest? No worries, simply turn off the AutoReview toggle and it will switch to Manual Review mode.

As an Airbnb multiple accounts manager, you have enough to do. Leave the busy work to us. Use Hosty and make your Airbnb rental management job effortless.

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What are the Benefits of AutoReview?

  • AutoReview allows you to completely automate the process of leaving reviews for your guests and helps to save many hours of repetitive tasks spent manually writing them after every check out.
  • One of the key features of AutoReview is the ability to create multiple custom Review templates that will rotate with each new check out. This allows for your reviews to sound more authentic and personal.
  • AutoReview allows you to control the date of publishing it on a guest’s profile by setting the delay after the guest’s check out. Such time lag is often necessary to ensure that the 5-star AutoReview you’ve setup is fully deserved by the guest who just checked out.
  • In case things went sideways with a particular guest you always have an ability to turn off AutoReview for a specific reservation and switch to manual writing of a review for that guest.

How to use AutoReview?

  • Start by creating a title for your Airbnb automation.
  • Next choose how many days of a delay after guest checks out you wish to set before the review will be published.
  • Select appropriate number of stars for each review parameter depending on the nature of this particular automation.
  • Choose if you wish to recommend this guest to other hosts.
  • Assign this AutoReview to one or multiple listings from the menu.
  • Compose the actual review template that will be visible publicly on the guest’s profile and personalize it by using variables from the menu. Add more templates here if you wish for them to rotate for each new check out.

Example 1: 5 Star AutoReview

When automating guests review process remember that you will always remain in control and be able to easily disable this automation and switch to manual review writing. You can create as many AutoReview templates as you require and modify them at any time. Here is a step-by-step guide on how to set up a 5 Star AutoReview.

  1. Give your automation a title.
  2. Next, select how many days of a delay after guest’s checkout should pass before the AutoReview will be sent.
  3. Since you are creating a 5 Star AutoReview mark the following criteria with 5 stars: Cleanliness, Communication, Respect of House Rules. Choose if you wish to recommend guest to other hosts.
  4. Now, it is time to assign your AutoReview to one or multiple listings from the available menu.
  5. Under Review Template #1 compose your AutoReview that will be published on guest’s profile and visible publicly. Use available variables if you wish to make your AutoReview more personal.
  6. Use the “New Template” button if you would like to compose additional AutoReview templates. If you automation has more than one template, they will be rotated for each new checking out guest.
  7. After you are done make sure to “Enable” your AutoReview and “Save Changes”.

Example 2: 1 Star AutoReview

Sometimes you have to be forthcoming with sharing feedback about negative experiences you had with certain guests. Here are the instructions on how to create a 1 Star AutoReview.

  1. Choose “Automation” feature from the menu and select “Add AutoReview”.
  2. Give your automation a title.
  3. Select how many days the automation should wait before publishing your AutoReview on guest’s profile.
  4. Give each of the following criteria 1 star mark: Cleanliness, Communication, Respect of House Rules. Choose if you wish to recommend guest to other hosts.
  5. Assign your AutoReview to one or multiple listings from the available menu.
  6. Under Review Template #1 compose your AutoReview and use available variables to personalize it .
  7. Add as many templates as you need by clicking “New Template”.
  8. After you are done make sure to “Enable” your AutoReview and “Save Changes”.

AutoPublish

AutoPublish is a smart Airbnb automation tool that allows users to set up a schedule to automatically publish your listings on Airbnb platform during specific dates and times. This way you can control when your listing is visible on Airbnb and when it is not.

What are the benefits of AutoPublish?

  • AutoPublish is a unique way of publishing your listing in accordance with permitted schedule allowing you to directly control occupancy rate of your listing and to satisfy occupancy limits set by your country, local municipalities and strata bylaws.
  • This feature makes it easy to target specific groups of guests in your local market and internationally. For example, if your home is located in North America you can AutoPublish it during the day to attract local tourists and during the night hours to attract guests from Europe.
AutoPublish

How to use AutoPublish?

  • Under Automation feature chose AutoPublish tool, create title, select days of the week and time frame for when your listing should be listed on Airbnb.
  • By setting up this rule the system will keep your listing visible on Airbnb only during defined hours and will make it invisible outside these hours.
  • Set up as many scheduled rules as you need for different days of the week and multiple time frames.

Example 1: AutoPublish during weekdays after working hours only

If you need your listing to be visible on vacation rental platforms only during weekdays after working hours here is how to set it up using Hosty:

  1. Start by selecting “Add AutoPublish” from the menu of Automations.
  2. Enter title for this AutoPublish.
  3. Select Mon, Tue, Wed, Thu, Fri and enter 17:00 to 08:59.
  4. Choose listings for which this AutoPublish rule will be activated.
  5. “Enable” the AutoPublish and click “Save Changes”.

Example 2: AutoPublish on weekends during the day only

You may decide to make your listing visible only on weekends during the day time. Here’s how to make it happen:

  1. Click on “Add AutoPublish” from the menu of Automations.
  2. Enter title for this AutoPublish.
  3. Select Sat & Sun and enter 09:00 to 17:00.
  4. Choose listings for which this AutoPublish rule will be activated.
  5. “Enable” the AutoPublish and click “Save Changes”.
Auto-Task

AutoTask

AutoTask allows users to automate the process of assigning tasks to your team. Start by selecting the address of the listing from the drop down menu and modify task times if needed. This Airbnb automation trigger is Confirmed Booking. Next, specify the number of hours that you assign for this task. Choose a team member to perform the task from the drop down menu. Provide task title and any details for the team member under the description section. Mark this AutoTask a high priority and don’t forget to hit the “enable” toggle and save the changes.

Congratulations! Your AutoTask is activated for selected listings. From now on, every time you receive a new confirmed booking, your designated team member will be notified automatically with the details you had specified above.

This Airbnb automation can be easily modified from the general Task section of Hosty software.

What are the benefits of AutoTask?

  • AutoTask is a fantastic way for you to automate the process of assigning tasks to your team members. This can save you so much time for manual labour of creating repetitive task over and over again.
  • Your property managers can focus their attention on more demanding activities and allow Hosty to generate tasks based on defined AutoTask rules.
  • Your team members will no longer suffer the consequences of a human error since the process is automated and they won’t ever again have to miss a task.

How to use AutoTask?

  • Begin by choosing the property for which the task should be assigned from the drop down menu.
  • The time period during which the task can be performed will be automatically defined based on your Airbnb listing’s settings. You can adjust this time period if needed.
  • Next, specify how many hours the team member is allotted to complete the task.
  • Choose which team member will be assigned to this task.
  • Enter the title for the task with as many details under the description as you need to communicate to the team member.
  • Decide if you wish to make this AutoTask a “high priority”.
  • Enable the task and save it and you are all done!

Example 1: Assigning AutoTask to a cleaner

This section covers steps required to automate the process of assigning Tasks to your cleaners. In order to achieve this you would go under the Automation tab of an individual listing, under general Automation feature in the main menu or under Tasks feature. No matter where you start the process is identical:

  1. Choose “Automation” feature from the menu and select “Add AutoTask”.
  2. From the drop down menu select the property for which you will be creating AutoTask.
  3. Confirm the trigger – in our case it’s “confirmed booking”.
  4. Confirm the time period during which the task has to be performed (notice that Hosty pulls time slot from your Airbnb listing’s settings).
  5. From the drop down menu select a team member who will be performing this task.
  6. Add title for this AutoTask.
  7. Under “description” add detailed cleaning instructions to your team member.
  8. If this task if for a very important client that deserves special attention you can choose to click on “High Priority” flag.
  9. “Enable” the AutoTask and click “Save Changes”.

From now on, for every new booking for selected above property your designated team member will be notified with details of the upcoming task. This AutoTask will be triggered until you disable it.

Example 2: Creating an AutoTask for home inspection team

You may wish to assign an AutoTask to your team member responsible for personally inspecting the property after each check-out. Here is a detailed step-by-step instruction how to set it up:

  1. Choose “Automation” feature from the menu and select “Add AutoTask”.
  2. Select the property for which you are creating the AutoTask.
  3. Confirm the trigger – “confirmed booking”.
  4. Specify the time period during which the team member needs to be at the property to inspect it.
  5. From the drop down menu select a team member who will be responsible for this task.
  6. Provide details under the “description” section that you wish your team member to see.
  7. Click on “High Priority” flag if you wish for team member to pay specific attention to this property.
  8. “Enable” the AutoTask and click “Save Changes”.

Hosty’s Airbnb Automation Reviews

I save a lot of time with HostyApp autoreplies. Messages look natural, individualized, and inspire trust among customers.

If you have a flexible pricing system, autopricing will make your life much easier. Just a couple of clicks instead of hours of routine. Seriously, try it!

Feedback from customers is always important, so it is very important not to forget to write reviews in response. Autoreviews are a very cool feature for this purpose!

Automating daily tasks is an important thing for my time management. Manual posting when you have 20-30 properties? Bad Idea. So, let’s use AutoPublish!)

With autotasks, organizing a team has become much easier) In addition, there are much fewer conflicts associated with failure to complete tasks.

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Airbnb Automation FAQ

Airbnb Automation is an important tool for Airbnb Property Managers to streamline their daily management activities and communication with Airbnb guests. Anyone who professionally manages Airbnb accounts knows that overwhelming desire to automate identical messages being sent out to guests. It could be a Welcome Message thanking the guests for booking and outlining instructions for their check in or a Thank You message after they have checked out asking them for a 5-star review. In addition to Auto-Message here is the list of top 6 most popular types of Airbnb Automations:

  • Saved Reply – this important Airbnb Automation allows you to provide instant responses to common guests’ inquiries with one press of a button. Create templates once for questions like WiFi password, Parking Spot direction, GYM location, Coffee Shops/Restaurants in the neighbourhood, etc. and use them for all future inquiries from guests relating to these topics.
  • AutoMessage – this Airbnb automation for those of us tired of sending manual messages such as Welcome and Greeting notes, instructing guests on the check in procedures, or thanking guests for their stay and asking them for a 5-star review, etc it’s time to use the AutoMessage automation feature, which will allow you to create templates for all those repeating messages and send them automatically based on specific triggers like “confirmed booking”, “check in/out date”, “cancellation”, “alteration”, etc.
  • AutoTask – another amazing Airbnb automation tool which will make your life easier is AutoTask designed for Airbnb Hosts who work with a team. It can be a team of just one cleaner or dozens of team members including head cleaners, maintenance personnel, managers, admin, etc. Create a Single Task that occurs only once or set up AutoTask that is generated automatically based on a trigger. For example, everytime there’s a confirmed booking for a specific listing, an AutoTask is created and assigned to a specific team member who is notified via mobile app push notification and/or email. Once the task is completed the team member marks it as complete on their mobile device and instantly a push notification or email is sent to the property manager with status update.
  • AutoReview – very important Airbnb automation tool that allows property managers to automate reviewing guests. It’s one of the easiest ways to maintain your Airbnb rating. All you need to do is to create a Review Template once and select the delay after the check-out. The rest of the process will be automated for you by Hosty.
  • AutoPricing – it is vital to maintain your pricing policy in line with current market activity, even if you only manage one or a couple of listings. This task can drain you of energy and become the most time consuming. AutoPricing allows you to automate the process of updating your listing’s base price depending on how close you get to the vacant dates. This Airbnb Automation can be a game changer for your business.
  • AutoPublish – in case it is important for you to have your Airbnb listing published only during specific times of the day or days of the week, Hosty can automate the process for you. Otherwise, you are running the risk of spending most of your time doing this tedious task. AutoPublish Airbnb Automation feature allows you to publish your listing based on the prearranged schedule that you only need to create once.
  • Optimization of recurring tasks – no more will you have to manually type replies to your typical guests’ inquiries or send standard check-in instructions. Make use of Airbnb Automation tools and significantly improve your efficiency
  • Increased Airbnb host rating – Quick reaction to guests’ inquiries resulting in increased Airbnb rating for the Host. The faster you respond to your guest the higher you rank among other hosts on Airbnb platform. Every minute counts from the moment a guest sends you an inquiry or a request to book. Your prompt response to their Airbnb messages will guarantee your top rankings in search results.
  • Improved Airbnb listing SEO – achieve superior listing’s SEO by following simple techniques such as regular activity in your listing’s settings and price optimization using Auto-Price tools.
  • Never miss an important Inquiry  – using Auto-Message tools simplify your task of responding to guests’ inquiries 24/7 and never miss a booking request or an inquiry 
  • Essential Auto-Task tool – is designed for you to only set up a task once for any of your listings. Automate your cleaning tasks and once the cleaning task is set, the system will automatically generate it every time there is a confirmed booking. Your cleaning team will be notified and provided the details. If the booking is canceled or changed the system will automatically make the changes and notify all involved. 
  • Make sure to check the basic set of Airbnb Automation features available from the PMS of your choice. Automation features like Auto-Message, Auto-Task, and Auto-Review are the essential ones that must be available even at the basic level of subscription. Additional Airbnb Automation features like Auto-Pricing and Auto-Publishing are a good bonus to have. 
  • It’s important for Airbnb Management Software to have a wide range of flexible settings for Auto-Triggers for different events. For example, you should have the option of sending Auto-Message to your guests with check-in instructions at the time of confirmed booking or a request to leave a review 5 days after the check-out. Another valuable Automation feature to have is an ability to apply selected Automation to a single listing or a group of listings.
  • Pay specific attention to how user-friendly Airbnb Automation is since it will make or break your entire experience. Airbnb Automation software has to be simple and intuitive for you to be able to start using within a few clicks. You should not be forced to watch hours of tutorials to figure it out.   
  • In today’s highly competitive era the pricing of the Airbnb Automation Software has to be reasonable, especially for basic subscription plans. Essential Automation Tools such as Auto-Message, Auto-Task, and Auto-Review should be included with the basic plan.

Take a moment and review the tasks that take up most of your time while managing your Airbnb portfolio. It is very likely that among them you will find Guest Communication, Check-Ins/Outs, Cleaning/Maintenance, Reviews, Calendar Management. You are not alone. Most novice Hosts spend hundreds of hours on these time-consuming tasks. Let’s look at each of them in greater detail to understand how much time Airbnb Automation can really save you:

  • Airbnb Guest Communication – ever wondered what you can do to save time when you have to type the same kind of replies to common inquiries from guests? Just imagine how many hours in your day can be freed up by setting up Auto-Messages that will go out to your guests automatically based on a wide range of triggers.
  • Airbnb Check-Ins/Outs – are you one of those hosts who personally greet their guests at 2 am after their delayed flight? Ever wondered if there’s an alternative? Join other professional Airbnb Hosts who save their valuable time by employing keys management automation through the use of platforms like KeyCafe.com
  • Airbnb Cleaning/Maintenance – in case you enjoy scrubbing bathroom and kitchen after guests’ check out, maybe this type of automation is not for you. However, if you are willing to give it a try, there’s a convenient way of using Auto-Task to delegate this type of work to the team of professionals.
  • Airbnb Reviews – Auto-Reviews will be the new discovery for you if you are tired of writing the same boring cookie-cutter reviews for your guests. This automation allows you to set up the system once and allow it to generate personalized unique reviews for your guests automatically based on the trigger of your choice.
  • Airbnb Calendar Management – another big item that can consume way too much of your time is manually handling your price setting. You have likely heard about this type of automation before, but Auto-Pricing is a game-changer when it comes to organizing your calendar for future bookings.