The most effective ways to make your Airbnb communication with guest efficient and simple
When working with Airbnb vacation rental guests, communication is incredibly important. There’s no faster way to upset your guests than by ignoring them or not providing them with the correct information when you do respond to them. Lousy guest commutation can result in poor reviews and lost revenue, so it’s a task that’s incredibly important. So how do you make sure you’re always providing the best service in Airbnb communication with a guest? Keep reading to learn more about proven strategies and best practices to become an Airbnb communication master.
Don’t forget what you learned in school:
Nothing turns people off more than poor grammar, spelling, and punctuation. If you want to show your guests that you’re a professional business person, having excellent writing skills is imperative. Use a service like Grammarly that checks your spelling, grammar, and punctuation as you type, so you know that you’ll always be coming off professionally. Grammarly offers both a free and paid version if you want to unlock premium features.
Pro tip: Don’t forget that paying for premium software like Grammarly is a business expense that can be written off on your taxes. Click here to learn more about tax write-offs.
Airbnb guests are looking for an individual rental experience. Make sure you provide them this by always adding a personal flair to your messages. Ask personal, but not prying details like where someone is traveling from, why they’re traveling and who they’re traveling with. You can even automate these basic question on Airbnb platform. Ask us how in the comments and we shall guide you through the steps. These questions can help you get to know your guest better and get them the information they need to make their trip a success. Taking extra time with guests will make you a pro at Airbnb communication.
Understand cultural differences:
Another way to be a phenomenal Airbnb communicator is to understand the differences in communication between cultures. Some cultures take pleasantries very seriously whereas others will speak curtly and without emotion. Some cultures find haggling to be rude, where other will find haggling a regular part of any business deal. Having a general idea of these differences will make you a better communicator when you speak with international guests. In other words – take your time to learn about your guests’ background before they arrive.
Get some help:
A great way to make your Airbnb communication a breeze? Use Hosty! Hosty is the most user-friendly vacation rental management software on the market. Our innovative messaging capabilities make it easy to stay in touch with your guests and quickly return their messages. Use our SavedMessage feature to keep your most-used responses ready and our AutoReply function to make sure your guests are getting their questions answered as quickly as possible. Ready to get started? Try Hosty today!
With a little bit of work upfront, you can set up a system that makes Airbnb communication simple and effective. Keeping your guests satisfied is one of the most critical aspects of running a vacation rental business, so when they’re informed and feel taken care of, the rest will fall into place.