Isn’t it the worst thing when you’re trying to make plans with a friend, and they take hours to text you back? It makes you feel like your friend is unreliable or even unwilling to make plans with you. Now, if you feel this way when texting a friend, just think about how detrimental it is when someone’s trying to contact you to make an Airbnb reservation. With the sheer number of options for online rentals, ensuring that you quickly and efficiently communicate with your potential guests is paramount. Your Airbnb response rate truly matters.
Why is Airbnb Response Rate so Important?
According to Airbnb responsiveness is a crucial factor in top ranking of your listing in search results. If a host consistently responds to requests quickly, their listings get seen more often. Higher visibility most certainly means more clicks and more rentals. Airbnb takes responsiveness seriously as it has a direct correlation to customer satisfaction and repeat business. As a matter of fact, Airbnb can even deactivate your listing if you don’t respond for over 48 hours. Airbnb response rate should definitely be taken seriously. This is definitely something to keep in mind before you leave for your next long weekend with no internet connection.
The need for a fast response time also plays into the “have it now” culture that we’re used to because of the internet. If a customer can order toothpaste online and get it delivered in less than 2 hours, a host is expected to reply to messages from a potential guest within minutes.
You know you need to have a near perfect response rate in order to maximize your potential revenue. So how do you make this happen? Don’t worry – we have you covered. Luckily, Hosty’s Airbnb property management software can help you save time, increase your response rate and keep customers happy with our unique features that are designed to make your job simple.
Hosty’s AutoReply feature makes the task of replying to common guest messages simple. Choose to send auto messages to guests when they have an inquiry or ask a question of a rental. By using the Airbnb AutoReply feature you can increase your Airbnb response rate time and provide additional details before check in or thank them for staying after their check out. Messages can be triggered by day or by action (e.g. a message sent immediately after someone books a property). Also it can be overwritten or changed at any time. This feature is essential to improve your Airbnb response rate and help guests feel appreciated. And the best part? This feature only gets better with time. As your business grows and your number of listings and bookings increases; you get more messages that need to be responded to quickly.
If AutoReply is the ice-cream sundae, SavedReply is the cherry on top. Airbnb SavedReply feature allows you to save frequently used replies so you can quickly send them to your guest with one click. Each guest is unique. Some guests may want to know everything there is about your city. And some just need a place to sleep between meetings. Ensure that you’re providing the most relevant information to all of your guests by saving specific information to use when you need it.
Catalog directions from the airport or a list of your favorite restaurants nearby. Quickly share them with guests when they have specific questions. Or pair them with the AutoReply feature to send timely instructions. Such as wifi passwords and key codes to guests right before they check in. Messages can be sent via Airbnb messenger, email or text (we’re also working on providing communication through Viber and Whatsapp!)
Setting up these features on Hosty will provide you with the comfort of knowing that all of your communications are streamlined. All of your responses are prepared in a way that can offer your guests excellent value. Hosty exists to help you manage your Airbnb multiple account business in the most efficient way possible, and helps you easily keep your Airbnb response rate high. We pride ourselves providing you with the tools to save money, time and effort. After all, you’re in the business of vacation rentals; you should be able to take a vacation yourself once in awhile.